SHIPPING WITHIN USA:
For PREORDER Events (preorder means we don't have items in stock)
Please take note that Preorders take 3 weeks for shipping after your order has been placed because after you place your order we have to still make your goods. Once your item is made we will ship it via USPS or UPS. It will take USPS/UPS an additional 4-7 days to deliver your order after we ship it. You will receive an automated email with your shipping information and a tracking number, you can track your package as it moves through the shipper’s system, if you don’t see your package moving, you need to let us know asap.
Q: What is a Preorder?
We manufacture product based on demand. A Preorder allows you to order your specific size and style without having to compete with other customers for a limited amount of inventory. The difference between a Preorder and a Restock is that with the first we make product to order, and with the second we have the inventory and we replenish it on our site as needed.
Restocks and Ready to Ship (RTS)
Please note that it takes us 2-3 business days to ship your order if your items are in stock. Please allow USPS or UPS an additional 3-5 working days for delivery after we ship your order. You will receive an automated email with your shipping information and a tracking number, you can track your package as it moves through the shipper’s system, if you don’t see your package moving, you need to let us know asap.
We ship from American Fork, UT USA. Even though you can shop our store 24/7, please remember our offices are only open during normal business hours Monday-Friday, 9:00 am to 5:00 pm MST. Note: Shipping charges will be added to your order in the shopping cart at your check out.
SHIPPING INTERNATIONAL: Please email us for fees and availability.
DAMAGES AND SHORTAGES: Please report any damages to our office within 5 days of receiving your shipment. Shortages must be reported to our office within 5 working days from the time you received your shipment, we will refund your credit card for any shortages or damaged merchandise, if we are at fault. If the shipping company caused damage or shortage, you will need to file a claim with the shipping company. Allow 3-4 working days for your refund to show up on your credit card statement. Claims might take longer if you are requesting a refund from the shipping company.
A backorder happens when an item is temporarily out of stock but we already have a new shipment on its way from Guatemala. Backordered Items will be shipped as soon as inventory arrives to our warehouse from Guatemala, it can take from 2-3 weeks for backorders to ship. Please allow 6 to 8 additional business days for USPS to deliver your order.
Mikoleon LLC abides by all national and international laws. We do not pay Customs, Duties or VAT on any product purchased through our website. These charges are not included in the price of our products. It is the sole responsibility of the customer to find out the laws in your own country and to pay all custom charges, duties or VAT. We will not falsify the customs document.
Mikoleon LLC reserves the right to ship your order at the safest and cheapest rate possible.
LOST OR MISSING PACKAGES
Mikoleon LLC is not responsible for any lost or stolen packages. If you provided us with the wrong shipping address we are not liable to give you a refund or replacement of the product that you purchased. For domestic orders, if you never received your package and it says it was delivered please contact your local post office with the tracking number that you received when purchasing and they will further assist you.
If your package has been lost in transit or was delivered to the wrong address, we are here to help you recover your package or to file a claim with the shipper so you can have their insurance cover your loss. Please follow these steps below, and please be patient and know that the process may take more time than you would like.
1.Go to your local USPS office and ask personally for information about the package. Let them know that your vendor (that’s us) paid an additional fee for “Signature Required for Delivery” to avoid this type of mishaps.
2.Have all your information ready, including tracking number of the package, shipping date, etc.
3.Ask the post office clerk to check their GPS records to see where your package was delivered. Ask for a copy of it if possible. This is to determine that it was delivered at the wrong door or address or to show that it was delivered to your actual door but it may have been stolen.
4.If your package was delivered to the wrong address, then USPS will be more likely to pay for the lost package, or they can contact the household and ask for the package back, unless you know the family where it was delivered, we don’t recommend that you go knock on their door to ask for the package, let USPS/UPS handle it.
5.If your package was delivered to your door based on GPS information, then we recommend that you ask a few neighbors if they have seen the package or if they saw anyone picking it up.
6.If your package was delivered at your door and it was stolen, USPS will not pay for the missing package.
7.Since we do pay extra for the feature “Signature Required for Delivery”, and if the USPS employee signed for the package, it may be easier to have USPS pay your claim.
8.When you have all the information about your package, go to https://www.usps.com/help/claims.htm to file your claim.
9.Please let us know if you have any questions and if you are able to find your package. Also, if USPS pays your claim.
10.Please note that USPS insurance covers up to $100 of a lost item, not more.
Mikoleon Insurance is available!
For future reference, Mikoleon offers the option to buy insurance for your package, no questions asked. Insurance for a package up to $100 is $2.95 for packages of up to $200 is $9.95 and for packages of up to $450 is $19.95. We will replace the original item you purchased free of hassle.
The Mikoleon Team