Shipping Policy

SHIPPING WITHIN USA: 

For PREORDER Events (preorder means we don't have items in stock)
Please take note that Preorders take 3 weeks for shipping after your order has been placed because after you place your order we have to still make your goods. Once your item is made we will ship it via USPS or UPS. It will take USPS/UPS an additional 4-7 days to deliver your order after we ship it. You will receive an automated email with your shipping information and a tracking number, you can track your package as it moves through the shipper’s system, if you don’t see your package moving, you need to let us know asap.

Q: What is a Preorder?
We manufacture product based on demand. A Preorder allows you to order your specific size and style without having to compete with other customers for a limited amount of inventory. The difference between a Preorder and a Restock is that with the first we make product to order, and with the second we have the inventory and we replenish it on our site as needed.

Restocks and Ready to Ship (RTS)
Please note that it takes us 2-3 business days to ship your order if your items are in stock. Please allow USPS or UPS an additional 3-5 working days for delivery after we ship your order. You will receive an automated email with your shipping information and a tracking number, you can track your package as it moves through the shipper’s system, if you don’t see your package moving, you need to let us know asap.

We ship from American Fork, UT USA. Even though you can shop our store 24/7, please remember our offices are only open during normal business hours Monday-Friday, 9:00 am to 5:00 pm MST. Note: Shipping charges will be added to your order in the shopping cart at your check out.  

SHIPPING INTERNATIONAL:  Please email us for fees and availability.

DAMAGES AND SHORTAGES:  Please report any damages to our office within 5 days of receiving your shipment.  Shortages must be reported to our office within 5 working days from the time you received your shipment, we will refund your credit card for any shortages or damaged merchandise, if we are at fault.  If the shipping company caused damage or shortage, you will need to file a claim with the shipping company.  Allow 3-4 working days for your refund to show up on your credit card statement. Claims might take longer if you are requesting a refund from the shipping company.

BACK-ORDERS:
A backorder happens when an item is temporarily out of stock but we already have a new shipment on its way from Guatemala. Backordered Items will be shipped as soon as inventory arrives to our warehouse from Guatemala, it can take from 2-3 weeks for backorders to ship. Please allow 6 to 8 additional business days for USPS to deliver your order.

Mikoleon LLC abides by all national and international laws. We do not pay Customs, Duties or VAT on any product purchased through our website. These charges are not included in the price of our products. It is the sole responsibility of the customer to find out the laws in your own country and to pay all custom charges, duties or VAT. We will not falsify the customs document.

Mikoleon LLC reserves the right to ship your order at the safest and cheapest rate possible.