Ready to Ship Boots | Sample Sale! | Grab Bag Sale | Mary Janes Classic Strap Preorder Event!
(Final Sale or Outlet items are excluded, within 10 days)
If the size you received does not fit you (or your child), we are happy to help you return them for shop credit in order to reorder the correct size.
• To receive shop credit for your exchange/return, the original product must be unworn and in new condition.
• Exchange/return requests must be made within 10 days of receiving your shoes. Requests after this point will be denied.
• We offer exchanges/returns in the contiguous US, unless otherwise noted on certain products (namely custom made orders).
• Unfortunately, we are unable to offer exchanges/returns for giveaway winners, auctions, or purchases made from resale Facebook BST pages, or any unauthorized dealer.
• Shipping fees are paid by customer. Please note that shop credit will be issued for the cost of the product, we cannot refund shipping fees.
HOW DO I MAKE A RETURN OR SIZE EXCHANGE?
Please follow these steps and read the requirements. Your boots/shoes must be in their original sellable condition.
• Go to www.mikoleon.com/pages/sizeexchangeform
• Fill out the information and click submit at the bottom of the form
• Wait for our customer service rep to contact you to review your submission for approval. Please allow 2-3 working days for our CS rep to reply to your request.
Once your size exchange/return has been approved. Package items and ship to:
All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for an exchange/return. Damaged merchandise or products with labels removed will not be exchanged and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you.
A shop credit must be used within one (1) year from being issued. A shop credit cannot be reissued if it is not used by the expiration date. All sales are final on Custom Orders.
Mikoleon LLC will not be responsible for returns lost in transit. We suggest you buy insurance for your return.
INTERNATIONAL RETURNS & SIZE EXCHANGES
Mikoleon does not have exchanges or refunds available for international orders.
If you have any questions regarding a size exchange/return please email us at email@example.com. Our office hours are M-F 9:00 am to 5:00 pm MST. We are closed all national holidays. You will be contacted within 72 hours after our customer service rep receives your size exchange/return inquiry.
If you have any questions regarding a size exchange/return email us at firstname.lastname@example.org