Order Cancellation Policy
Cancellations
An order may be cancelled if Mikoleon is notified before the item has been shipped. Please contact the Mikoleon Shipping Desk at shipping@mikoleon.com for assistance with your cancellation within one (1) hour after order submission. Our business hours are Monday through Friday, 9:00am-5:00pm, MST, we are closed on weekends and national holidays. Then proceed to immediately fill and submit a Customer Service Form with your cancellation request.
We will reach out to you confirming the cancellation and no item will be shipped. Once the cancellation is confirmed we will issue a full refund including the initial shipping cost when the order was placed within one (1) business day. It will take 4-7 days for the credit to show up on your credit card statement.
If the item has shipped before we receive your Order Cancellation Form you can refuse delivery and it will be sent back to us automatically. If the item was delivered in your absence you can take the package back to USPS, unopened, and refuse delivery in which case USPS will return the package as well. Please note that if the item was shipped your credit will be for the cost of the item minus the shipping fees. It will take 4-7 days for the credit to show up on your credit card statement.
If you accepted the package and opened it, we will send you a prepaid label at a cost of $10 which will be billed through a PayPal invoice. Once we receive the item and they are in good sellable condition we will issue a shop credit for the purchased product minus the original shipping cost. It will take 4-7 days for the credit to show up on your credit card statement.
Custom orders cannot be cancelled.
Please allow Mikoleon up to three (3) business days between responses for all types of communication. Please feel free to Contact Us if you have any questions.
We will reach out to you confirming the cancellation and no item will be shipped. Once the cancellation is confirmed we will issue a full refund including the initial shipping cost when the order was placed within one (1) business day. It will take 4-7 days for the credit to show up on your credit card statement.
If the item has shipped before we receive your Order Cancellation Form you can refuse delivery and it will be sent back to us automatically. If the item was delivered in your absence you can take the package back to USPS, unopened, and refuse delivery in which case USPS will return the package as well. Please note that if the item was shipped your credit will be for the cost of the item minus the shipping fees. It will take 4-7 days for the credit to show up on your credit card statement.
If you accepted the package and opened it, we will send you a prepaid label at a cost of $10 which will be billed through a PayPal invoice. Once we receive the item and they are in good sellable condition we will issue a shop credit for the purchased product minus the original shipping cost. It will take 4-7 days for the credit to show up on your credit card statement.
Custom orders cannot be cancelled.
Please allow Mikoleon up to three (3) business days between responses for all types of communication. Please feel free to Contact Us if you have any questions.