Shoe Size Exchange or Repair Request
- For size Exchange, make sure that your boots have not been used (especially outdoors). They need to be in the same sellable condition as when you received them.
- For size Exchange or Repair, fill our Customer Service Online Form. Allow 24-72 hours for our Customer Service to contact you after you have submitted your form.
- We will contact you with your Exchange or Repair approval. After you have our approval, ship your boots back to:
c/o Customer Service
154 West Main Street
American Fork, UT 84003
Fill our Customer Service Online Form here.
One Free Size Exchange
If you have won a giveaway, used a discount code on your purchase, received a donation coupon, purchased used from a BST page, or won a code at an auction you are not eligible for our 1 Free Exchange service. International orders don't qualify for our 1 Free Exchange Service.
If you qualify for our 1 Free Exchange, please proceed to fill our online Customer Service Form. Fill our online form here.