Shoe Size Exchange or Repair Request
- For size Exchange, make sure that your boots have not been used (especially outdoors). They need to be in the same sellable condition as when you received them. You need to report your size exchange within 10 days of receipt of your shipment.
- For size Exchange or Repair, fill our Customer Service Online Form. Allow 24-72 hours for our Customer Service to contact you after you have submitted your form.
- We will contact you with your Exchange or Repair approval. After you have our approval, ship your boots back to:
c/o Customer Service
154 West Main Street
American Fork, UT 84003
Fill our Customer Service Online Form here.
One Free Size Exchange
If you have won a giveaway, used a discount code on your purchase, received a donation coupon, purchased used from a BST page, or won a code at an auction you are not eligible for our 1 Free Exchange service. International orders don't qualify for our 1 Free Exchange Service.
If you qualify for our 1 Free Exchange, please proceed to fill our online Customer Service Form. Fill our online form here.