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We do not offer Free Size Exchanges to international customers due to the higher cost of shipping. We ship via USPS. All international shipments are insured. USPS does not guarantee delivery of the package even if insured and we are not able to track down the package once it leaves the USA. Although each package is insured USPS will not take responsibility of packages that they have registered as delivered no matter the claim. For this reason we have USPS require a signature for delivery.
When determining which shoe size is best to order for your child, we suggest sizing up since you will not be able to exchange or return the product. This will allow your child to grow into the shoe even if it doesn’t fit perfectly at the time of delivery. Please make sure to carefully follow the Sizing Guide found on each product’s page on our website before you make your purchase. You can also watch our Sizing Guide Instructional Video. Feel free to Contact Us if you would like help in deciding what size to purchase.
Even though we guarantee our products and their workmanship, we cannot offer refunds if the product arrives damaged. A claim will need to filed with USPS. Please be aware that there may be additional fees from customs. The customer will need to pay any of those fees, country taxes, VATs, etc. The customer is responsible for resolving and paying for any of those fees or issues that may arise. Feel free to let us know if there are special instructions we need to follow before we ship your order.
We use full and top grain leathers to craft our boots and shoes. This means that the leather will have marks and scars as part of its character and design. We don’t consider these marks a flaw, but rather a sign of quality. We warranty the craftsmanship of your product for one (1) year from delivery. If your boots have a craftsmanship problem within that time period please reach out to us through our Contact Page. Then fill out the Customer Service Form choosing the topic of “Manufacturer’s Warranty.”
If the warranty claim is approved, since the cost of international shipments is very high, you will need to take your boots to your local cobbler for repair. This is the only option for warranty claims for international orders. After your repairs are complete, email us a copy of the receipt, and we will refund the cost to your original form of payment. There is a cap for reimbursement for repair and is taken and approved on a case by case basis with your claim approval. Please note that this warranty does not cover repairs due to negligence or misuse of the products (stains, weather, etc.) See our Product Care page for more information on how to expand the lifespan of your products.
If you are placing an order that will be delivered internationally (outside the USA), and agree to the above terms and conditions, simply place your order as normal following instructions in the checkout process. Once you have placed your order, a member of the Mikoleon team will reach out to you asking for email confirmation that you have read these International Terms & Conditions and that you accept them. Simply email back “I accept the International Terms & Conditions for order ####.”
Your order will be shipped within three (3) business days as long as the product is in stock. Although Mikoleon cannot guarantee the delivery time, it’s generally within 2-4 weeks from the ship date. You will get an email notifying you when the product has shipped to the email you used at checkout. All that’s left to do is wait for your wonderful handcrafted, slow fashion product to arrive. Please feel free to reach out to us at any point in the process if you have any questions or concerns through our Contact Page.
Mikoleon LLC 154 W Main Street American Fork, UT 84003